Privacy Statement – Our Commitment To Your Privacy

Data Protection Reference: iop548 

Valueoils.com values your privacy and takes great care to protect any information you provide us with. We comply with the standards, procedures and requirements laid down by the UK DATA PROTECTION ACT 1998, to ensure that the personal information you give us is kept secure and processed fairly and lawfully. No personal information is publicly accessible.

Please read our policy below for details on how we use any information you give us.

Summary:

  • We will only ask for personal information required to complete an order with us.
  • We will only use such information for this purpose and internally in day to day operations.
  • If requested we will tell you any and all information we have about you.
  • If you would like any of this information deleted and changed please contact us here.
  • If changes are requested or you have forgotten information about your account we may ask you to prove your identity in order to protect our customers from fraudulent activities.

1. Our Commitment to protecting privacy
2. What information we need to capture for orders and why we need it.
3. What information we need to capture for competitions and promotions and why we need it.
4. How we personalise your visit to the website.
5. How we use the information that you give us.
6. How we protect this information.
7. What are 'cookies' for?
8. How and why we disclose information
9. Consent
10. Feedback

1. Our commitment to protecting privacy.

At ValueOils.com we are committed to the highest standards of protecting your privacy, and do so in a number of ways. We only use the information that you supply to process orders, provide a more personalised service and, unless otherwise specified by you, to contact you in the event of special offers or prices. This website is operated by valueoils.com if you have any questions you can contact us here.
 

2. What information we need to capture for orders and why we need it?

When you order from ValueOils.com we need to know your name, address, delivery address if different, email and contact telephone number. This allows us to process your order and to notify you of the status of the order. In order for us to contact you quickly in relation to your order we require a contact telephone number. When you pay by credit or debit card we will request the card type, card number, expiry date, CV2 and in the case of debit cards we may request your issue number.

3. What information we need to capture for competitions and promotions and why we need it?

When you enter a competition or promotion online, we will request your name, address, postcode, email and contact telephone number. This allows us to manage the competition and notify winners. We do not know your email address unless you give it to us by completing an online form, or by emailing us. We only use this internally and do not disclose it to other organisations under any circumstances.
 

4. Personalising.

We personalise your visit to the site by using your personal details, your previous purchases and enquiries in order to make the process simpler and more enjoyable for you the customer. We do this using 'cookies' (please see section 7 for more information on 'cookies').
 

5. What do we use the information for and why?

We may from time to time use your contact details to inform you of offers, competitions, promotions and changes to the services and website. If you would rather not receive this information either tick the box relating to this at the point of order, or send an email to customerservice@valueoils.com from the email address you signed up with. If you hold more than one account please be aware that you will need to do this for each account. We use statistical information to improve  the content of our website and analyse what pages people visit in order to provide you with a better, more efficient service.
 

6. How we protect the information you give us?

We protect the personal information that you supply and only specific employees of ValueOils.com can access this information. For any credit or debit card details taken we offer a secure server service. The secure server software (SSL) encrypts all credit and debit card details you input before they are sent to us.

7. Do we use "cookies"?

We use cookies (small pieces of information stored on your hard drive) to speed up the service and make it more personal by remembering some of your information, username and postcode. You do not need to keep these cookies but if you remove them it does mean you will have to re-enter this information each time you visit the site.

8. Who do we disclose this information to and why?

We do not share or sell your information to third party mailing lists or databases.  We prevent unauthorised access through strict security measures and we will require proof of identity from customers before we disclose sensitive information. However it is important to note that because ValueOils.com operates with an 090 premium rate telephone number (56 pence per minute), the service provider ICSTIS are a potential recipient of personal data, which may be used for regulatory purposes in the future. We use the information you provide internally and pass relevant delivery information to heating oil suppliers in order to enable them to facilitate your heating oil delivery.

9. Consent.

By using this website you consent to the collection and use of this information. Any changes to this privacy policy will be indicated on this website so you will be aware at all times of what information we collate, what we do with it and who is able to access it. If our information practices change we will post these changes onto our website immediately. If you do not agree with any of our changes or are concerned about how your information is used at any time please contact us here to give you the option to opt out of these changes.
 

10. Feedback.

Upon request we will tell you what information we have about you. If any of the information is incorrect or wish us to remove any and all information about you, please contact us and we will amend or remove it promptly. If you have any feedback concerning this privacy policy or any other issue please feel free to contact us in any of the following ways

Head Office ValueOils.com
18 McKinney Road,
Newtownabbey,
County Antrim
BT36 4PX
E-mail: sales@valueoils.com
Telephone: 028 9083 4055