General
There are a number of additional Terms and Conditions of sale. These can be viewed at the bottom of the home page by clicking on Terms & Conditions.
If you don't happen to know your own post code, can't find it on any documents relating to your home, or are ordering for a different delivery address altogether - give us a call and we will be happy to help find your postcode.
If you wish to contact us please visit the "Contact us" page which is on the top right-hand side of the Home page. Our postal address and contact telephone number are also listed here.
Depending on your location, Value Oils offer a range of services including 'oil boiler servicing', 'gas boiler servicing' and 'boiler breakdown callout'. You can also order Red Diesel (also known as Gas Oil) on our website.
Yes - ValueOils.com is Data Protection registered. We take all the necessary steps to ensure that customer's details are secure according to the standards laid out in the Data Protection Act. We only hold information that is relevant to our business, ie. names, delivery addresses, contact e-mails and telephone numbers. Once you input credit card or debit card details, these are encrypted for use with the current order. We do not store Credit or Debit Card details. Our security measures ensure that no one, (not even ValueOils.com) can view your account password.
Please see ValueOils.com Privacy Policy at the bottom of the home page for more details.
ValueOils.com takes customer privacy and security very seriously. We have taken the necessary steps to secure our website and domain from external attacks (i.e.hackers and viruses) by implementing a strong, trusted SSL certificate. This certificate ensures that all of our customer details are encrypted and received securely and cannot be viewed by anyone else. To demonstrate our commitment to security, customers may notice a 'red triangle of trust' on our website. This logo is only given to websites and businesses which have passed stringent security and privacy checks. This means that when shopping with ValueOils.com, customers can have peace-of-mind that their transactions with us are safe and secure each and every time. For over 8 years we have operated "3D Secure - Secured by Mastercard / Verified by Visa" on all card processing. This is the most secure card processing procedure available for on-line systems and most of our competitors do not offer this facility. It is effectively the on-line equivalent of chip and pin and prevents on-line fraudsters from using your card.
To register an account, simply click on 'Register' at the top right-hand side of the page and enter your details onto the form.
We receive a lot of feedback from our customers across the UK and these reviews can be viewed by clicking the Google Reviews button at the bottom left hand side of the home page
If you do not have an email address, please contact our office who will be happy to help.
If you have forgotten your password - simply press 'Login' on the top right-hand side of the page, then 'Forgotten your password?' then simply enter your email address. The system will automatically email you a new password which you can then copy and paste into the password field. The email should be with you in minutes - please check your junk box if it does not arrive. If you continue to have problems please contact us
You can change or update your password in the 'My Account' section of the website.
You can add your new address in the 'My Account' section of the website.
Simply visit https://www.valueoils.com/ReferFriends.aspx and follow the on screen instructions
If you want to order heating oil on your phone, simply visit ValueOils.com and your phone will automatically re-direct you to our mobile site which makes it simple to order heating oil on your phone!
There are a number of methods for checking the oil levels in your tank, including sight gauge, electronic gauge and physically dipping the tank with a dip stick (some people use a brush shaft which is a clearly visible method!)
There are a number of ways that you can save on your fuel bills - check out our blog for some helpful ideas! http://www.valueoils.com/blog/
Whilst getting a quote and placing your order, please use the address and postcode for the actual delivery address, rather than your normal home address.
This is very important as the oil price is based on the delivery postcode.
You can add the new address in the My Account section of the website.
Ordering
The average order of home heating oil is usually between 500 - 1,000 Litres for a domestic household, however some customers have much larger tanks.
At ValueOils.com we recommend that you order within your budget. This can be easily done by using our 'Quick Quote' generator and using our max spend option, this will display the correct amount of litres according to the amount you are willing to spend.
At ValueOils we are more than happy to supply your home heating oil regardless of the order size.
If you want to fill your tank, please check your tank levels and capacity to ensure you don't over order. The quantities and values ordered and delivered will all be confirmed by e-mail.
In the vast majority of cases, standard heating oil or 28 sec Kerosene is the oil which should be selected. We also supply a cooker fuel additive which you can select during the order process.
Payment
Please refer to the banner on our home page.
We also run a pre-payment scheme and full details of this can be found on our homepage.
Payment will be processed and debited in full to your payment card at the final stage of processing your order. If for any reason, your tank does not accept the full quantity that you ordered then, once the depot confirms the actual quantity ordered, a refund will be authorised to your payment card. If any additional fuel or services are added to your order, the additional value will be charged to your payment card at that time. Once delivery has been completed and confirmed by the Supplier depot, a completion eMail will be sent to you confirming final order and all payments.
ValueOils.com will never deliver more than the maximum quantity you have ordered and we will never overfill your tank.
If you over order, we will simply reduce the order quantity and value of your bill pro-rata to the supplier's relevant price band for the quantity your tank holds.
ValueOils.com does not offer monthly Direct Debit schemes to customers. However, we do offer an excellent Debit Card Pre-payment scheme which allows you to build up a credit balance and use against future heating oil orders at our very lowest prices.
We would highlight that most of our competitors schemes will charge at least 2p - 5p per litre if you purchase oil under their "savings" schemes. This will in fact add £20 - £50 additional charge on 1,000 litres of oil.
As we are an online business, we convenient payments online, including debit card, credit card or PayPal - we cannot take cash, cheques or oil stamps.
We do not charge for using a personal card wether it is a debit or credit card. Business cards are charged and the charges can be viewed on the payment page.
Yes, as far as we know, we are the only heating oil company in the UK currently accepting PayPal payments
To change the monthly payment amount simply contact our office and let us know how much you would like to pay monthly.
Yes - to do this simply log in to your account and click on 'Prepay Scheme' you will then be able to select your new date from the drop down list.
There could be a number of reasons for this: your card could have expired, been lost or stolen, or you may have no funds available in the account. If your bank has issued a new card you will need to set up a new payment. Just follow these simple steps to ensure your payment is set up again and you continue to save in advance for your next oil order.
1. Log in to your account at ValueOils.com
2. Click on the My Account button at the top RHS of the screen
3. Click on Prepay Scheme in the grey bar.
4. Here you will be able to cancel the old payment.
5. You can then click on the ‘Continue’ button to set up your new card – please note that a payment will be taken immediately and then payments will repeat on the date that you select.
If you have any further queries about this please call us.
Look at your card carefully - it will usually say on it. Credit cards are usually MasterCard, Visa or Amex. Debit cards will typically be Visa Debit or MasterCard Debit
Then please use a personal card - there is no charge.
Delivery
Delivery times vary across the UK. Please use the Quick Quote box on right hand side of the home page and the latest delivery date will be displayed. Simply select the delivery option that suits you and continue with your order. If you are unsure which option to select, please give us a call or use our live chat facility.
We deliver Home heating oil at competitive prices across the UK including England, Scotland, Wales and Northern Ireland. If you have any queries about your area or address, feel free to contact us about the details.
Standard delivery dates can vary throughout the UK. By getting a quote you will be able to see the latest that your delivery will be. A standard delivery order can arrive at anytime from the time that order is placed up until the latest delivery date/time. Please ensure that access is available from time of order being placed until "Latest Delivery Date / Time". Often, during summer and other off peak times, deliveries will be much earlier than the "Latest Delivery Date / Time"
ValueOils.com offers faster delivery options in most areas of the UK. The options are displayed under any quote from the Quick Quote box on the right-hand side of the screen, under 'options', and are also available for selection at the Order process Step 2.
An order can arrive at any time from the order is placed up to the orders delivery deadline. Please ensure access is available from time of order being placed until the "Latest Delivery Date/Time".
The average delivery hose on an oil tanker is 150 feet (45 metres).
If you require your heating oil tank filled we recommend that you order the maximum that you think your tank will hold. We will not put more oil into your tank than you order unless you specifically request us to "Fill up my tank" on your order instructions. When the fuel is delivered and the quantity the tank holds confirmed by the driver we adjust your order and will charge or refund the appropriate amount to your payment card.
In most cases you do not need to be home to accept delivery. The driver will lock any gates etc. as appropriate when he has completed delivery. If you do need to be home please leave a request on your order instructions along with your contact phone number so that you can be contacted in advance to make arrangements.
All our heating oil deliveries are made through the on board pump and meter on the tanker. All meters are set, sealed, and checked before approval by Trading Standards in just the same way as a petrol pump on a forecourt.
The delivery ticket will record on it the appropriate meter readings including the quantity dispensed through the meter and the start and end times of the delivery.
There are three sizes of tanker:
6-wheeler Approx 8.5m long, 3.5m high & 2.5m wide
4-wheeler Approx 7m long, 3.3m high & 2.4m wide
Mini tanker Approx 6.1m long,2.6m high & 2.2m wide
The 6 wheel tanker is the standard size of vehicle. Where access is restricted, you may need to request a 4-wheeler or mini tanker. These can be selected during the order process if they are available in your area.
Smaller vehicles are normally required where access is limited / restricted eg: narrow streets with cars parked at both sides, narrow country lanes or roads with weight restrictions or low bridges and when it is necessary to enter onto a driveway to effect the delivery.
Knowing the size of your oil tank and its capacity will make future orders much easier. The average domestic tank capacity usually ranges between 1000 litres to 1350 litres. Some larger domestic tanks have capacity of up to 2,500 litres. All recently manufactured oil tanks must state their approximate maximum capacity (in litres) on the Product Label, which is generally located on the front or side of the tank.
If you are still unsure of your tank's capacity and would like some advice, please contact ValueOils.com on 0330 057 0857 and we will do our best to help.
Yes, we can bleed your boiler in most areas of the UK.
You should request this during the order process (if available) by selecting this additional service at step 1 in the 'order oil' section of the site. We charge a fixed price including VAT for providing this service to partly cover the insurance cost whilst carrying out the service.
If you have any further queries on this area, please contact us by e-mail to sales@valueoils.com or by telephone: 0330 057 0857
Some depots will have the necessary insurance to deliver oil through your house, while others will not. The through house delivery option will display on the 1st stage of the order process. If you are still unsure, or do not see the tick box option, give us a call on 0330 057 0857 and we will be happy to help.
Heating oil Prices
The easiest way to obtain the price for a heating oil delivery to your home is to use the Quick Quote facility on the right-hand side of the ValueOils.com Homepage. This will display the current price (including delivery options)
There are numerous factors that can affect the price of oil. Please refer to our 'Oil Prices' page which explains a number of factors that influence the price you pay to heat your home.
ValueOils.com offer our customers cheap heating oil every day by comparing prices from our extensive network of suppliers and presenting you with the best heating oil and red diesel prices available for your postcode
The rate of VAT you pay for heating oil depends on a few factors. For domestic heating oil orders, the VAT rate is 5%. (For domestic heating oil orders above 2,300 litres, you may need to sign a declaration to confirm that it is for domestic use). For commercial heating oil orders under 2,300 litres, the VAT rate is 5%, for commercial orders over 2,300 litres, the VAT rate is 20%