Privacy Statement – Our Commitment To Your Privacy

Privacy Statement

At ValueOils.com we are committed to the highest standards of data protection and do so in a number of ways. We only use the information that you supply to process orders, provide a more personalised service and where consented to, we will contact you in the event of news, special offers or price changes. This website is operated by ValueOils.com Ltd if you have any questions please contact us on the details below.

Contact Details:
ValueOils.com Head Office
18 McKinney Road,
Newtownabbey,
County Antrim
BT36 4PE

E-mail: customerservice@valueoils.com

Telephone: 028 9083 4055

Valueoils.com values your privacy and takes great care to protect any information you provide us with. We comply with the standards, procedures and requirements laid down by the UK Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018, to ensure that the personal information you give us is kept to a minimum, is secure and processed fairly and lawfully. No personal information is publicly accessible.

Please read our policy below for details on how we use any information you provide to us.

Summary:

•    We will only ask for personal information required to complete a quote or an order with us or to respond to any messages you send to us.
•    We will only use such information for this purpose, and, were consent is provided, for marketing purposes.
•    If you request, we will provide you with the data we hold about you (within 30 days).
•    If you would like any of this information deleted or changed you can contact us. (in some cases we may not be able to delete your data where we have a legal obligation for sales reporting eg for RDCO, HMRC or VAT purposes)
•    If changes are requested or you have forgotten information about your account we may ask you to prove your identity in order to protect our customers from fraudulent activities.

1.    What type of information we use

We collect the following information in order to place orders and maintain an account with us: Name, address, email address, telephone number, order history. When you order from ValueOils.com we need to know your name, address, delivery address if different, email and contact telephone number. This allows us to process your order and to notify you of the status of the order. In order for us to contact you promptly in relation to your order we require a contact telephone number. When you pay by credit or debit card, we will request the card type, card number, expiry date, CV2. All data is processed in a secure encrypted manner and we do not retain your card numbers.

If you request a quote, but do not create an account we will receive your postcode and email address.

We protect the personal information that you supply, and only authorised employees of ValueOils.com can access this information. All interactions with ValueOils.com are done so using a secure server service. The secure server software (SSL) encrypts all information and interactions including credit and debit card details you input before they are sent to us.

2.    How we get the information and why we have it

We get the information whenever you request a quote, contact us or register an account with us, either online or via the telephone.

We store quote information for statistical purposes and in order to ensure accurate pricing if you decide to subsequently order with us.

We use this data to understand your requirements and provide you with the best experience possible. In particular, we require it for the following reasons:

 

  • Record keeping
  • Online account management e.g. to enable you to log on, confirm your identity and fulfil orders which you place
  • Fulfilling our contract by providing you with the product or service you have requested
  • To satisfy legal and regulatory requirements eg HMRC/VAT / RDCO requirements
  • Improving our websites and services
  • To contact you by email or phone for the purpose of admin and/or processing and fulfilling orders and/or taking payment for such orders and/or marketing activities where consent has been provided.
  • Updating our website according to your login credentials eg to speed up the quote process
  • Contacting you on the grounds of us having a legitimate interest to do so, if you are a customer, to periodically send promotional mails or contact you by telephone about new products, special offers or other information which we think you may find interesting or relevant using the contact details which you have provided

In order to fulfil our contract with you and complete your delivery, we will, as set out above, allow third parties to process your personal information on our behalf.  The data we provide to them will only be your name / address / contact phone number(s) and is solely for the purpose of completing your delivery. Your data is never processed outside of the UK.

Where we have asked for your consent to use your personal information for a particular purpose, this consent may be withdrawn by you at any time, by simply clicking an unsubscribe link at the bottom of our emails or by emailing customerservice@valueoils.com.

Cookies
We use cookies (small pieces of information stored on your hard drive) to speed up the service and make it more personal by remembering some of your information eg, username and postcode. You do not need to keep these cookies but if you remove them it does mean you will have to re-enter this information each time you visit the site.

By using this website you consent to the collection and use of this information. Any changes to this privacy policy will be indicated on this website so you will be aware at all times of what information we use, what we do with it and who is able to access it. If our information practices change we will post these changes onto our website immediately. If you do not agree with any of our changes or are concerned about how your information is used at any time please contact us. You have the option to opt out of these changes at any time.

How we store your information

Your information is securely stored on our website server
We keep your data for 15 years. We will then dispose your information by removing it from our web server

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
  • Please contact us at customerservice@valueoils.com if you wish to make a request.


How to complain

Please contact us at customerservice@valueoils.com if you wish to make a complaint

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113